Privacybeleid

Last Updated: February 3, 2026

At Wall Mural Shop (operated by MONRUBE SL), we are committed to protecting the privacy and security of our customers in the USA, UK, and globally. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information in accordance with the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and the California Consumer Privacy Act (CCPA/CPRA).

1. Ownership & Data Controller Identification

The data controller responsible for your personal information is

  • Legal Entity: MONRUBE SL
  • Tax Identification Number (NIF): B11601994
  • Registered Office: Avenida de Europa, 11405 Jerez de la Frontera, Cádiz, Spain
  • Email: contact@wall-mural-shop.com
  • Compliance Officer: Privacy Administration Team

2. Categories of Information We Collect

We collect and process various types of data to provide a personalised shopping experience:

  • Identity Data: Full name, title, and username.
  • Contact Data: Shipping address, billing address, email address, and telephone numbers.
  • Financial Data: Payment card details (processed securely via PCI-DSS-compliant third-party gateways; we do not store full card numbers on our servers).
  • Transaction Data: Details about payments to and from you and details of products you have purchased from us.
  • Technical Data: Internet Protocol (IP) address, browser type/version, time zone setting, operating system, and platform.
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. Detailed Sources of Information Collection

  • Direct Interactions: Information you provide by filling in forms, creating an account, or communicating with us via Live Chat/Email.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing patterns via cookies and server logs.
  • Third-Party Sources: We may receive data from analytics providers (like Google Analytics), advertising networks, and payment processors.

4. Legal Basis for Processing (GDPR Compliance)

Under GDPR, we only process your data when we have a legal basis:

  • Performance of a Contract: To process and deliver your custom mural order.
  • Legitimate Interests: For fraud prevention, website security, and improving our services.
  • Consent: When you opt-in to receive our interior decor newsletters.
  • Legal Obligation: To comply with Spanish tax laws and financial auditing.

5. International Data Transfers & Fulfillment

To offer premium custom murals at competitive prices, our business operates globally:

  • Operational Hub: Administration and support are handled in Spain.
  • Manufacturing: Your order data (design choice and dimensions) is shared with our specialised production facility in China.
  • Logistics: Contact details are shared with SunExpress, DHL, or UPS for international transit.
  • Security: We ensure all international partners adhere to strict data protection standards (Standard Contractual Clauses) to keep your data safe.

6. Data Security & Encryption Standards

We implement "Privacy by Design" principles:

  • SSL Technology: All data transmitted between your browser and our server is encrypted using 128-bit Secure Sockets Layer (SSL) technology.
  • Access Control: Access to your personal data is strictly limited to employees and contractors who have a "need-to-know" basis to fulfil their job duties.
  • Internal Audits: We regularly review our data collection and storage practices to prevent unauthorised access or accidental loss.

7. Data Retention & Deletion Policy

We only retain your data as long as necessary:

  • Tax/Accounting Records: In compliance with Spanish law, we retain transaction data for 7 years.
  • Customer Support Logs: Retained for 2 years to ensure quality service for repeat customers.
  • Marketing Data: Retained until you withdraw consent or after 24 months of inactivity.

8. Your Rights & Choices (EU/UK/USA)

Regardless of your location, we honour high privacy standards:

  • Access & Portability: You can request a digital copy of your data.
  • Correction/Erasure: You can ask us to correct inaccurate data or delete your profile.
  • Opt-Out: You can unsubscribe from marketing via the "Unsubscribe" link in any email.
  • California Residents: Under CCPA/CPRA, you have the right to opt out of the "sale or sharing" of your personal information for behavioural advertising.

9. Third-Party Links & Social Media

Our website contains links to social media platforms (Instagram, Pinterest). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Children’s Privacy

Our products are not intended for children under 16. We do not knowingly collect data from children. If we discover such data has been collected, it will be deleted immediately.

11. Policy Updates

We reserve the right to update this policy at any time. Significant changes will be notified via email or a prominent notice on our homepage.

12. Contact Information

For questions or to exercise your privacy rights, please contact our Legal Department:

Wall Mural Shop, owned and operated by MONRUBE SL.

Legal Entity Name: MONRUBE SL

Trading As: Wall Mural Shop

NIF: B11601994

Registered Address: Avenida de Europa, 11405 Jerez de la Frontera, Cádiz, Spain

Phone: +34609710611

E-mail: contact@wall-mural-shop.com

Live Chat: Available on the website

Business Hours: 8:00 AM to 6:00 PM (Monday–Saturday), (GMT+01:00) Central European Standard Time (Madrid)